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FAQ

Does REDELUXE charge sales tax?

REDELUXE is legally obligated to charge sales tax on all orders shipped to Texas. This charge is calculated at checkout, based on the current tax rate for the zip code displayed on your shipping address.

How do I cancel an order?

Orders placed within the first hour of purchase can be canceled against a 3% fee. For canceling an order, please contact us via email or through our social media accounts.

How do I set up a payment plan?

For all items over $1,500, we provide the option of splitting the payments up. To take advantage of this payment plan, simply place a non-refundable deposit of 25%, select your installment window (4-6 weeks), and choose whether you want to make weekly or biweekly payments. For more details, visit our Payment Plan Page.

What if I can’t finish my payment plan?

If you are unable to make your remaining payments, simply notify us via email that you wish to cancel the payment plan. All your payments will be refunded in full, except for the initial 30% deposit. And if you just need more time, email us your request to extend your payment plan; further assistance and guidance is available on demand.

Shipping

What shipping service do you use?

Our orders are sent via FedEx. At checkout, you will have the option to choose our $9 FedEx 2Day Shipping option for any domestic shipment. International orders will be shipped with FedEx Priority Shipping for a $99 fee.

Please note that there may be extraordinary circumstances when another courier is used to ship your items. In this eventuality, the customer will be notified of the change.

While deliveries may be scheduled for a specified arrival, REDELUXE is not able to guarantee delivery by a specific date. Shipping delays caused by issues beyond our control are not liable for a fee refund.

Do you ship to P.O. boxes?

In order to reduce online security issues, we are not shipping to P.O. boxes at this time.

What if my package is lost?

All packages with a REDELUXE-provided shipping label are tracked and insured. In the event of a lost package, please email shop@redeluxe.com for assistance.

Do you ship internationally?

Absolutely! International shipping takes approximately 4-7 business days to arrive from the order date. We ship internationally with FedEx, or on occasion with DHL or UPS, depending on location. The shipping fee for all international orders is currently $99.

Please note that customers are responsible for any import duties, goods, and services tax (GST), value-added tax (VAT), customs fees, and any other tax on top of the purchase price. Delivery delays may occur due to external factors such as customs clearance. Items made of exotic materials cannot be shipped outside the US. No returns can be accepted on international purchases. All shipments are tracked and insured.

What value do you declare on shipments?

The customer is solely responsible for import taxes, customs duties, and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at the full purchase price and indicated as “used” when shipped outside of the United States. We are unable to declare any item as a “gift”.

General

What’s the best way to contact you?

In most cases, the best way to contact REDELUXE is by emailingshop@redeluxe.com. While we sometimes respond to Instagram messages more promptly, we ask that all serious inquiries and correspondence is handled via email. Please allow up to 2 business days for a response.

Do you offer a quality warranty?

Following purchase, REDELUXE is not responsible for any new damage or wear to an item. We are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. As thoroughly equipped as our team is to examine items, we are unable to predict the long-term workmanship of the items listed on our website.

How long until I hear back from REDELUXE?

As a rapidly growing business, we are continuing to do our best to get back to you as soon as possible. The average response time at the present time is 1-2 business days.

How do I know if my item is eligible for the Buy-Back Program?

In order to be eligible for the full buy-back price, all items must be in the same condition they were in at the time of purchase. Any additional flaws, damage, odors, etc, may render the item ineligible for the full buy-back price.

If you sell your item back within 3 months, we can offer up to 75% of your original purchase price.

If you sell your item back within 4-6 months, we can offer up to 70% of your original purchase price.

If you sell your item back within 7-12 months, we can offer up to 65% of your original purchase price.

How can I be sure an item is authentic?

At REDELUXE, our mission is to redeem luxury resale and provide a reliable luxury shopping experience. A key component of that is building trust through authenticity. Our team of in-house experts is thoroughly trained and equipped to examine all items that we receive and determine their authenticity. We guarantee the authenticity of every item we sell or 100% of your money back. Ensuring your trust is our top priority!

Authentication

100% of your money-back Guarantee

With REDELUXE, you can be sure that your item is 100% authentic.

At REDELUXE, our mission is to redeem luxury resale and provide a reliable luxury shopping experience. A key component of that is building trust through authenticity. Our team of in-house experts is thoroughly trained and equipped to examine all items that we receive and determine their authenticity. We guarantee the authenticity of every item we sell or 100% of your money back. Ensuring your trust is our top priority!

Additional Questions?

Visit our FAQ page or contact us directly at shop@redeluxe.com.

REDEEMING LUXURY RESALE

Our Story

Georgia Swain founded REDELUXE with the desire to give luxury lovers all over the world a reliable experience. At the time, Georgia and her husband Hunter (now a Co-Owner) were living in a small town in West Texas where Hunter was a pastor at a church.

A lover of handbags and designer items since her teen years, Georgia was gifted a Louis Vuitton messenger bag by her mother. Although she was not able to afford luxury bags after leaving home, Georgia worked hard to save up for a new one. As her love for luxury grew, she found a Facebook group where people all over the world were buying and selling designer bags and accessories. Georgia realized that the quickest way for her to buy her next bag was to sell an older bag she had.

After a few months of buying and selling online, Georgia recognized the opportunity to share that joy with bag lovers all over the world while making a little bit of extra cash on the side. Together with her husband, she started a company so she could continue doing what she felt she was supposed to be doing – Redeeming Luxury Resale.

REDELUXE started as a way for a young immigrant pastor’s wife, lacking work experience or a business degree, to make extra money. Since then, it has become a brand on a mission to make a difference in the luxury market

@Redeluxe

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