All sales are considered final. REDELUXE will facilitate no returns or exchanges of completed purchases. If the wrong product is shipped to the buyer, the buyer will be provided with a prepaid label to be sent back to REDELUXE, at which point the correct item will be shipped back to the buyer. We do not change addresses or items on orders once they are placed.(As an exception to the above paragraph, orders may be refunded up to 97% if canceled within 15 minutes of purchasing, the remaining 3% retained to cover payment processor fees.)
Each item is purchased “AS IS”. While REDELUXE provides a guarantee of authenticity, we do not offer any warranty or guarantee of workmanship. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely with the buyer.
If a shipment is lost or damaged in transit, the customer shall be solely responsible to file the claim with the shipping company. You may always reach out to REDELUXE for help with claims and customs, but the responsibility for filing the claim remains on the customer.
Although REDELUXE is committed to helping customers at every step of the process, we are not responsible for packages lost during transit, nor for any weather-related damage or delays. Further, we are not responsible for shipments ordered to forwarding addresses, regardless of the shipping service used; the buyer that places an order and provides a forwarding address is solely responsible for contacting the forwarding service and locating the shipment.
The seller will ship the bag to the address on file only. The buyer agrees in selecting the correct address BEFORE making the payment.
The buyer agrees to sign for the item or retrieve it at their local post office should they not be home. Should the buyer initiate a chargeback for any reason or attempt to commit fraud, all legal actions will be taken by local, federal authorities.
The buyer agrees that they have read these terms and conditions before paying for the item. By paying for the REDELUXE product, signing for, and receiving the item, the buyer agrees to all of the terms and conditions as outlined above.
Should these terms and conditions be dishonored for any reason, the buyer agrees to forfeit a 25% non-refundable deposit. The buyer will be issued a partial refund upon the return of the item in the original condition (unused and undamaged), with postal fees at the cost of the buyer as well. These terms and conditions also apply to the buyer’s bank and or credit card used to make this purchase.
No Buyer’s Remorse
REDELUXE is committed to fairness and transparency with all buyers and sellers – we ask for the same in return. If at any point you require assistance with any aspect of your purchase, such as more information or photos, please contact us directly.
The material on this page is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more complete, or more timely sources of information.
Domestic Orders (US)Standard Shipping :
REDELUXE offers free FedEx 2Day® shipping for standard US domestic shipments valued $500 or more. For shipments valued less than $500, a $20 shipping fee applies.
Standard shipping includes insurance, signature confirmation, and high-quality packaging. All items are shipped within 1-2 business day from the receipt of payment. Delivery times are based on business days (Mon-Fri except for holidays).
Overnight Shipping :
For customers in need of expedited shipping, FedEx Priority offers this service at a $50 fee.
International OrdersStandard Shipping :
REDELUXE offers a flat-rate fee of $99 for all international shipments, but is not responsible for any taxes or customs charges. International packages are typically shipped via FedEx Priority shipping, although exceptions may be made depending on the destination in question.
REDELUXE is legally obligated to charge sales tax on all orders shipped to California, New York, and Texas. This charge is calculated at checkout, based on the current tax rate for the zip code displayed on your shipping address.
All sales are considered final. Buyback options are available on demand, typically for up to 75% of the original purchase price. See our full Return Policy for more details.
We process and ship orders within 1-2 business days, excluding weekends and holidays. Please note that REDELUXE will not be held liable for shipping delays caused by circumstances beyond our control.
Saturdays & Weekends
With regard to weekend delivery for orders placed with expedited shipping, a 2-Day order is delivered within two business days. This means that an overnight order shipped on Thursday or Friday will be scheduled for delivery the following Monday, not Saturday.
Saturday delivery is not included in the standard pricing for FedEx. To request Saturday delivery, please contact us by calling 469-686-5463. The standard FedEx Saturday delivery fee will be added to your shipping costs, if available.
REDELUXE is unable to make changes to an order once the tracking has been assigned. We make every attempt to accommodate special requests for shipping, but it is the sole responsibility of the customer to understand the shipping procedures involved.